Avaya Static On Calls Analogy of the Troubleshooter In this post “Avaya Static On Calls”, see how you can optimize your troubleshooting skills by following these easy steps which I call the “Analogy of the troubleshooter”. Learn how to prioritize and eliminate issues related to static on calls by understanding the technology that the customer has, and following some of the troubleshooting techniques mentioned here. Not so long ago I […]
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Dead DS30 The three techniques to restore it In this post, ‘Dead DS30’ learn three elements to help you restore a defective digital station module. As part of the Control Unit providing extra resources, the DS30 serves 30 digital stations (DS), providing extra capacity to add more side cards or DSS-Consoles, and interconnect the 4400s series phones, which won’t work when connected directly to the IP500. Not so long ago,
No Incoming Calls – Now What? The 3 troubleshooting steps to help you succeed In this post, “No Incoming Calls – Now What?”, I have listed three steps to help you find and fix the most common issues that you may find when fixing this type of issue. From line identification, to testing the wire and verifying your system programming. As a technician or system administrator, you are responsible for
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Waiting for LLDP 7 steps to help you troubleshoot lldp issues By the end of this post’Waiting for LLDP’, you will be able to correct in most cases the “Waiting for LLDP” issue. Based on the Avaya Admin Guide “Link Layer Discovery Protocol (LLDP) is an open standard layer 2 protocol utilized by IP Telephones. It is use to advertise their identity, capabilities, and finally to receive administration from an
Quality of Service – Why Do We Need It? Understand CoS, QoS and VLAN interactions By the end of this post ‘Quality of Service – why do we need it’ you will understand how important and vital it’s the implementation of these elements in a VoIP Topology, and how VLANs help the voice traffic traverse from point A to point B. Why is it important to configure QoS whenever implementing
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