Avaya IP Phones Best Practices By the end of this post “Avaya IP Phones Best Practices” you will gain different techniques for troubleshooting common Avaya IP Phones issues. If you are responsible for installing, servicing, designing and maintaining Avaya Products, this post is for you. No matter if you work with ECG or SME, this post is tailored to help you through the basics. At the beginning of 2015 I […]
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Mobile Twinning in a nutshell By the end of this post, you will master the “Mobile Twinning” feature and functionalities. This feature is part of the Avaya IP Office, allowing remote workers, and mobile users to stay connected when away from their offices, offering telephony features, and business continuation. With so many ways of “collaboration” and UC Integration options today, this feature isn’t as popular as it once was, but still
Avaya Aura Announcements Understand how to manage, and maintain Avaya Aura Announcements. The hardware needed, voice announcement characteristics, analogy of an announcement, and much more. By the end of this post, you will also learn how they get created, where they get stored, capacities, and tools to manage them. I have created these three key components to help you understand how all works: 1.- Analogy of an Announcement 2.- Benefits of
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Benefits of ISDN Trunk Group Load Balancing In this post “Benefits of ISDN Trunk Group Load Balancing” you get to identify trunk capacity, and ISDN trunk group load balancing techniques for inbound and outbound call handling, as well as best practices. Not so long ago I was at customer site trying to identify why outgoing calls were not working on peak hours. This Avaya IP Office had a total of
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Learn in 10 mins or less my 4 effective techniques, when troubleshooting “One Way Talk Path”. By the end of this post you will know 4 methodologies for troubleshooting “one way talk path” issues. From physical connections, to switching, IP Network Regions, IP Network Maps, and much more. Just recently I found myself facing this predicament, where the customer was complaining of “one way talk path” issues whenever someone called
