Author name: Wellington Paez

Get Familiar manipulating the Caller ID Information By Wellington Paez

Get Familiar Manipulating the Caller-ID Information

Avaya Aura, IP Office / By

Get Familiar with Manipulating the Caller-ID Information 3 steps to identify and configure the right elements In this week’s post, “Get Familiar with Manipulating the Caller-ID Information,” learn the 3 steps to configure the outbound Caller-ID Information to the Avaya Core systems Communications Manager and IP Office through their respective configuration elements. In my years working with the different type of trunk technologies and Service Providers, arranging and manipulating outbound […]

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Avaya CM and CMM Backup Datasets - Things you need to know by Wellington Paez

Avaya CM and CMM Backup Datasets – Things you need to know

Avaya Aura / By

Avaya CM and CMM Backup Datasets – Things you need to know 4 Procedures to have you solve common issues. By the end of this post, Avaya CM and CMM Backup Datasets: Things You Need to Know, you will learn the 4 procedures to to perform, schedule, and troubleshoot the backups related to Communications Manager (CM) and Communications Manager Messaging (CMM) or embedded messaging. Towards the end of last year,

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IPOffice

5 Pillars to deploy IPOffice, become a super tech

IP Office / By

5 Pilars to deploy IPOffice, become a super tech Steps to prepare any implementation for success In this post  “5 Pilars to deploy IPOffice, become a super tech”, you learn the steps necessary to successfully install a new IPOffice no matter what type of mode or installation type, by then end of this post you should be able to document, prepare, configure and install the IPOffice system. Early in my

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Avaya Media Gateways RTP-STAT

Avaya Media Gateways RTP-STAT

Avaya Aura / By

Avaya Media Gateways RTP-STAT 3 Ways to find and Fix QoS related issues In this post, Avaya Media Gateways RTP-STAT, you will learn how to identify which interface or endpoint is suffering poor voice quality by going through the RTP-Stream logs, and Media Gateway’s VoIP engines using the RTP-STAT Application. These reports allow you to read the Jitter, Loss, Round-Trip, direction of the RTP Stream, etc. Recently, I was helping

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IP Office MWI Issues_pst

IP Office MWI Issues

IP Office / By

IP Office MWI Issues 3 Troubleshooting steps to help you identify the Root Cause By the end of this post “IP Office MWI Issues” you learn the 3 troubleshooting steps to help you figure out techniques to find anything related with MWI, and how the voicemail box works in conjunction with the IP Office Control unit. Through my time working with IP Office I have find myself working with Message

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