How to be efficient while servicing your customers By the end of this post you will be more efficient, produce better results, obtain customer satisfaction, and gain extra gratitude from your customers. As service technicians we face the inevitable, from repairing minor physical issues, to complex configuration challenges. This past week, I was out working […]
Avaya Media Gateways – 4 Upgrade Steps These 4 upgrade steps will help you through the process of updating these three elements (Media Gateway, Media Modules, and Phones. Also by the end of this post you will have a better understanding in how to use the built-in server tools, 3rd party applications, and usb flash […]
What are you doing to get ready?
(Cat 5 Jacks – IPServTechnologies)
Securing your voice traffic, but how? Understanding how voice is encapsulated and its vulnerabilities. Explaining the importance of network security to our clients could be challenging. Two months ago I helped deploy a new Session Border Controller for one of our clients in Jacksonville FL. They were hesitant on adding this piece of equipment to […]