IP Office Shortcodes Simplified. The art of configuring an actionable feature and bringing it to life By the end of this post, “IPO Shortcode Simplified,” you will understand the day-to-day IP Office Shortcodes operation and troubleshooting techniques. As installers and service technicians, we face all kinds of requests from customers. Shortcodes are one of the […]
Benefits of ISDN Trunk Group Load Balancing In this post “Benefits of ISDN Trunk Group Load Balancing” you get to identify trunk capacity, and ISDN trunk group load balancing techniques for inbound and outbound call handling, as well as best practices. Not so long ago I was at customer site trying to identify why outgoing […]
Voice Transcoding with IP Calls A quick overview how Avaya Gatekeepers use the voice transcoding mechanism to convert voice transmission. As you read this post, “Voice Transcoding with IP Calls”, you will notice how this process takes place, which components become involve, and which ones are responsible for facilitating this process. You will also get to […]
Voicemail Pro Server Upgrade 6 techniques for a successful implementation In this post “Voicemail Pro Server Upgrade – 6 techniques for a successful implementation”, learn the steps and ways to implement the new VMPRO software onto the designated PC/Server. From Learning Operating System requirements, hardware capacities, understand the upgrade process, and finally, post-upgrade testing and software […]
Avaya Static On Calls Analogy of the Troubleshooter In this post “Avaya Static On Calls”, see how you can optimize your troubleshooting skills by following these easy steps which I call the “Analogy of the troubleshooter”. Learn how to prioritize and eliminate issues related to static on calls by understanding the technology that the customer […]